initial

handlers/admin.py

@@ -0,0 +1,168 @@
+from aiogram import Router, F
+from aiogram.filters import Command
+from aiogram.types import (
+    Message,
+    CallbackQuery
+)
+from aiogram.fsm.context import FSMContext
+
+from config import ADMIN_IDS
+from database import (
+    get_tickets,
+    get_ticket,
+    close_ticket
+)
+
+from states import AdminState
+
+router = Router()
+
+@router.message(Command("tickets"))
+async def tickets(message: Message):
+
+    if message.from_user.id not in ADMIN_IDS:
+        return
+
+    tickets = await get_tickets()
+
+    if not tickets:
+        await message.answer(
+            "📭 Новых обращений нет."
+        )
+        return
+
+    text = "📩 <b>Обращения:</b>\n\n"
+
+    for ticket in tickets:
+
+        text += (
+            f"🆔 <b>#{ticket[0]}</b>\n"
+            f"👤 Пользователь: <code>{ticket[1]}</code>\n"
+            f"📝 Сообщение:\n"
+            f"{ticket[2]}\n"
+            f"📌 Статус: {ticket[3]}\n"
+            "━━━━━━━━━━━━━━\n"
+        )
+
+    await message.answer(text)
+
+@router.callback_query(
+    F.data.startswith("reply_ticket:")
+)
+async def reply_ticket(
+    callback: CallbackQuery,
+    state: FSMContext
+):
+
+    ticket_id = int(
+        callback.data.split(":")[1]
+    )
+
+    await state.update_data(
+        ticket_id=ticket_id
+    )
+
+    await state.set_state(
+        AdminState.waiting_reply
+    )
+
+    await callback.message.answer(
+        "💬 Напишите ответ пользователю:"
+    )
+
+    await callback.answer()
+
+@router.message(AdminState.waiting_reply)
+async def send_admin_reply(
+    message: Message,
+    state: FSMContext,
+    bot
+):
+
+    data = await state.get_data()
+
+    ticket_id = data.get(
+        "ticket_id"
+    )
+
+
+    if not ticket_id:
+
+        await message.answer(
+            "❌ Тикет не найден."
+        )
+
+        await state.clear()
+        return
+
+
+    ticket = await get_ticket(
+        ticket_id
+    )
+
+
+    if not ticket:
+
+        await message.answer(
+            "❌ Обращение не найдено."
+        )
+
+        await state.clear()
+        return
+
+
+    user_id = ticket[1]
+
+
+    try:
+
+        await bot.send_message(
+            user_id,
+            (
+                "📩 <b>Ответ поддержки</b>\n\n"
+                f"{message.text}"
+            )
+        )
+
+
+        await message.answer(
+            "✅ Ответ отправлен пользователю."
+        )
+
+
+    except Exception as e:
+
+        await message.answer(
+            f"❌ Не удалось отправить сообщение:\n{e}"
+        )
+
+
+    await state.clear()
+
+
+@router.callback_query(
+    F.data.startswith("close_ticket:")
+)
+async def close_ticket_handler(
+    callback: CallbackQuery
+):
+
+    ticket_id = int(
+        callback.data.split(":")[1]
+    )
+
+
+    await close_ticket(
+        ticket_id
+    )
+
+
+    await callback.message.edit_text(
+        callback.message.html_text
+        + "\n\n✅ <b>Тикет закрыт</b>"
+    )
+
+
+    await callback.answer(
+        "Тикет закрыт"
+    )